How long will it take for my order to arrive?

Because we source our products directly from specialized global fulfillment centers to guarantee the best premium quality and competitive prices, our standard shipping times are:

• United States: 7 to 15 business days.
• International: 10 to 20 business days.
• Please note: Order processing takes 1 to 3 business days before shipment.

Do you provide tracking information?

Yes, absolutely! As soon as your order is dispatched, you will receive an automated email containing your unique tracking number and a link to monitor your package's journey.

How much does shipping cost?

We offer standard shipping at a flat nominal fee of $1.99 or $2.99 depending on the accessory. However, we offer Free Standard Shipping on all orders over $50!

What payment methods do you accept?

We accept all major secure payment methods, including Visa, MasterCard, American Express, Apple Pay, and Google Pay through our encrypted checkout system.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us at admin@apexprimemarkets.com immediately. Once an order has been processed or shipped from our fulfillment center, we cannot make any modifications or cancel the shipment.

Why did I receive my products in separate packages?

If you order multiple different workspace items (e.g., a Desk Mat and a Monitor Light Bar), they may occasionally be shipped from different specialized partner fulfillment centers to ensure faster handling. Do not worry—the rest of your items will arrive shortly after!

What is your return policy?

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. The product must be unused, in its original packaging, and in the same condition that you received it.

How do I initiate a return or refund?

To start a return, simply email us at admin@apexprimemarkets.com with your order number and reason for return. Our team will guide you through the process and provide the correct return warehouse address.

Where are your products shipped from?

Apexprime Markets operates as a curated e-commerce brand utilizing a premium global fulfillment network. To keep prices highly competitive without compromising on material quality, our inventory is securely stored and dispatched directly from trusted manufacturing partners worldwide.

Are my payment details secure?

100% secure. Our store is hosted on Shopify, and all transactions are processed through SSL-encrypted payment gateways. We never store or have access to your private credit card information.